• FREQUENTLY ASKED QUESTIONS

  • General

     

    About Us 

    Digizani is a worldwide provider of multiple video game platform keys, in-game currency, in-game items and power levelling features. Our goals are simple, to create innovative gaming solutions, instant delivery of keys/games/cards through our unique automated system, we have a vast array of global trading groups which through our trading portal provide real time updates on the status of your order made as well as ensure delivery is quick and secure. At any point in the order process you may wish to be updated, a chat link is issued to your email which is used to correspond with our network of suppliers over any queries or questions you may have related to the order made. We continually strive to extend our range of products and services as well as offer professional and customer friendly support over any uncertainty or help needed. It is imperative to our team that you value and are satisfied what we offer and through our many years of experience in multiple gaming communities, our attention to detail, willingness to help and continually improve, we ensure your gaming needs are adequately covered.

    DigiZani
    In Game Innovation

    What payment methods are available?

    We strive to offer the most popular and usable payment gateways, which is why we offer PayPal and Skrill.
    Both safe and secure and trusted by millions who regularly use these payment gateways. If you do not have an account with either, you can choose to use a credit or debit card through either without creating an account as a one time payment.

    My order has been flagged, what does this mean and will i have to wait long to receive what i ordered?

    Our website will only accept verified PayPal accounts, Skrill payments require less analyzing in security checks and will deliver automatic or be safe to provide delivery of your order through so long as your IP matches billing address. Upon you not qualifying for automated delivery or any other related product/service, we use several services to mitigate risk and review your order based on IP location, payment verification status, as well as billing address matching the address you specified at checkout which may result in one of our support staff sending an email with a request for a form of ID to verify your account and prove you as the buyer as being authentic. Please do not be alarmed at this as we have to ensure complete security over any potential fraudulent transactions which are immediately refunded if you do not agree to present a form of ID to validate your account as well as in the event of a misused PayPal account being taken into consideration for legal representation by ourselves in the loss of funds we have potentially accrued over an individual or group looking to retrieve the funds they paid once they have received the coins in which were delivered. If you have any questions on the above or would like to know why your order was refunded, contact us at support@digizani.com or contact us section where more clarification can be given over any uncertainty you may have. Please note, we reserve the right to refuse any order and your personal details & identification provided to us is solely used for verification purposes to verify you as the customer being authentic, your personal details will not be passed to any third party as illustrated in our privacy policy.

    Contacted via email and in-game by Digizani about my order

    It is important to note that in certain occasion's dependant on the type of product you order we may require the trader who is responsible for the delivery of your order to contact you, who may require some additional details to allow delivery to occur, this would only happen through contacting you through the email you use on our website which issue's a chat request link to our trader portal to communicate with the trader that is responsible for the delivery of your order. We would never contact you in-game or through any other means apart from a direct chat link sent to your email address.

    How do i know Digizani is legit and that i will not be scammed?

    We firstly started off with our company through the FIFA Ultimate Team community selling the virtual currency on fifautcoinstore.com where we have been very well established and covered worldwide sales since FUT began. This has led us to be able to now expand into a wider market of games and a more extensive product list to now provide to customers on our digital website, as well as still provide the same excellent level of customer service and support. Additionally for your own reassurance about us, we are a Mcafee certified website which should tell you how much our business is deemed as safe and secure. On various product pages you will also be able to see previous customer feedback for the orders they have made and satisfaction provided in the review of our service. Customer satisfaction is one of our key business goals and we will always ensure you feel valued, safe and satisfied whilst dealing with us.

    Where do i add my promo/discount code that i have for an order i want to make?

    The promo/discount code is available to be added whilst at checkout before confirming your order, likewise if it is a loyalty code if you are a regular customer and have received some free credit to use on the website, the credit code would be placed before confirming the order to then deduct the amount from your order before making payment.

    Why do the prices on your products change so much?

    This is due to supply and demand and how accessible certain game titles or virtual currencies are as a result. Similar to how shares on the stock market work. Our weekly deals section is a great place to shop if you are looking for a bargain and very low priced deals which get updated weekly.

    Which countries do you sell to?

    Since we are a digital website which purely provides keys, codes and all other relevant virtual currency/content we provide worldwide sales with a large number of products being able for instant delivery through our automated system.
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  • Keys/Games/Cards

     

    Sony PlayStation Network
    How do I redeem a Sony PlayStation Network card? Simple, please follow the steps below to redeem your Sony PlayStation Network card:

    1. If you do not have a Sony Entertainment Network Account (previously known as a PlayStation Network Account) create one on your Sony System or by visiting the playstation website on your PC.
    2. Visit the PlayStation Store via your PlayStation device.
    3. Select the "Redeem Codes" option on the top right of the screen (for PS Vita, tap the options button on the bottom right).
    4. Enter the 12 digit voucher code at the bottom of this card and select "Continue".
    5. Follow the on-screen instruction to redeem the code.

    Xbox Live Subscriptions/Points

    How do I redeem an Xbox Live subscription? Simple, please follow the steps below to become a new xbox live member:


    1. Connect your Xbox 360 to a broadband internet connection.
    2. In the dashboard, select My Xbox, Sign-on, Create Profile and then follow the instructions to create your account.
    3. Now select your new profile in My Xbox, select Join Xbox LIVE.
    4. Follow the easy on-screen instructions, redeem your code and enjoy!

    Or extend your existing Xbox LIVE Gold Membership:

    1. Sign in to Xbox LIVE from My Xbox in the dashboard.
    2. Choose Manage Account, select Memberships, and select your membership plan.
    3. Choose Redeem Code and enjoy!


    How do I redeem Microsoft points/credit? Simple, please follow the steps below to redeem your Microsoft Points/Credit on your Xbox console:

    1. Sign into Xbox LIVE.
    2. Click the Xbox Guide button located in the center of the controller.
    3. Navigate to the Marketplace tab. Select Redeem Code.
    4. Enter your 25 digit pre-paid code and enjoy!

    Redeem your Microsoft Points/Credit on your computer:

    1. From Xbox.com, use your Windows LIVE ID to sign in to your Xbox LIVE account.
    2. Select My Account from the My Xbox drop-down menu.
    3. Click Redeem Code to enter the pre-paid code for the content that you want to redeem.
    4. Follow the instructions that appear on the screen to enter and confirm the redemption on the pre-paid code.

    Nintendo


    How to redeem a Wii U download code?
    1.) Ensure you have an active internet connection
    2.) Check your Wii U has the latest system update.
    3.) From the Wii U Menu, select the Nintendo eShop icon.
    4.) Select 'Enter Download Code' located at the top of the screen.
    5.) Enter the Download code. (you do not need to include dashes when entering a download code)
    6.) Your content will now be applied and available for you to access on your account.

    How do i activate my Nintendo eShop Credit Key?

    To activate your Nintendo eShop Credit key, please follow the steps below:

    1. Use the Home Menu to visit the \"Nintendo eShop\"
    2. Tap the option \"Menu\" in the top left corner of the lower screen
    3. Tap \"Add Credit\"
    4. Select \"Redeem Code\"
    5. Enter your key and confirm by tapping \"Okay\".

    PC Games

     

     

    How do I redeem/activate my cd key for a PC game?

    This varies depending on the pc game publisher/developer, the main ones are outlined below:

    Steam

    1. Launch Steam and login to your Steam account.
    2. Click the Games Menu.
    3. Choose Activate a Product on Steam.
    4. Follow the onscreen instructions to complete the process.

    Origin

    1. Login to Origin with the EA account you would like your game added to.
    2. Click on the Origin menu on the top left.
    3. Select "Redeem Product Code"
    4. Enter the serial key from the back of your game manual.
    5. The game will be added to your "My Games" section of Origin.

    You can also redeem your code via the web:
    1. Go to activate.ea.com.
    2. Login with your EA / Origin account information.
    3. Enter your product code on the "Redeem Your Code" page.

    uPlay

    1. Start by downloading/installing your Ubisoft game using the download provided on the games product page.
    2. Once the install is complete, launch the game by either locating the game's shortcut, or browse for the game in the Start > Programs list.
    3. Once Uplay launches, enter your Uplay account username and password.


    Developer Website Some games need to be activated via the Developers Website.
    E.g. World of Warcraft is activated via battle.net.

    iTunes

    How do i activate my key on iTunes?
    To activate your key on iTunes, please follow the steps below:

    1. Launch iTunes and login to your account
    2. Click your email address and select \"Redeem\
    3.) A message stating 'Enter your gift card or download code will appear with a
    blank box underneath where you enter the code to apply the credit/funds.
    4.) Make sure the key is entered correctly and confirm by clicking 'Redeem'

    Game Gold

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  • Items

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  • Partnership

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  • Trader

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  • Game Gold

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